croydon council complaints about neighbours croydon council complaints about neighbours

Long-term damage: the unlawful demolition of 89 Hyde Road could lead to the unironically named Quantum Homes to build a block of nine flats on this junction, When senior officials in Croydons planning department refuse to acknowledge their own serious errors, can residents rely on the councils complaints system? For more information, please see our Corporate Complaints Policy (PDF, 234.68 KB). A planning officers report accompanying the decision noted Mr X and Mr Ys objections, based on their ownership of some of the land on which Ms Z had built the garage. Our approach. Not if the latest development fiasco in Riddlesdown is anything to go by, says STEVE WHITESIDE. It is not clear the council gave any further consideration to the certification issue before January 2020 when it determined the application. If you have a company vehicle, a copy of the vehicle registration papers and a letter from the company stating that you have sole use of the vehicle and that it is normally parked at this address. Importantly, complaints help us to improve our services for all customers. Ive had a very similar experience where the planning department have been willing to allow a developer to break law, planning policy and mandatory policy. Putting aside the likely unauthorised blocking of the highway, the demolition works were in direct breach of Condition 5 of the permission, which required the submission and approval of a Construction Logistics Plan before development commenced. The councils decision should therefore be revoked under Section 97 of the Town and Country Planning Act 1990. If we receive a complaint from you about neighbours playing loud music, we will send a letter to the alleged offender (s) asking them to keep the volume down. Local groceries, essential shops, parks and other amenities nearby. CROYDON IN CRISIS: If 2020 was Croydon Councils year of Negreedy and bankruptcy, 2021 has been the year of leaks, mould and a local authority exposed as incompetent and uncaring about those living in its properties. We are committed to making our website accessible to all visitors. The parish council said it found vehicles travelling in . If your neighbours complain to the Council, you may find the Environmental Protection department writing to you asking you to take action to avoid causing a nuisance. rosie rivera house address 4123; kal magnesium glycinate arsenic; is captain jacks deadbug safe; doctors accepting new patients whitby They complain the council should not have given Ms Z planning permission to build on their land in January 2020. Where neighbours borrow tools and sell sofas. The closure, which lasts until March 2017, follows a nine-month investigation into complaints of ASB and nuisance. A planning investigation has been opened after Croydon Council made a 'series of mistakes'.. By the early hours, rioting Talk to your neighbour. Croydon Council is pressing ahead with low traffic neighbourhoods (LTNs), undeterred by criticism from a neighbouring authority. Over a hundred years, maybe 33% of the countrys existing properties would come up for renewal. Planning delivery has always been a weakness at Croydon Council and is the major factor in the recent referendum for a mayoral election. Nuisance parking and abandoned vehicles | Metropolitan Police If you are an owner occupier, please seek independent legal advice, For the Guaranteed Rent Scheme please email. Croydon man furious at neighbour having tree cutter over at 9am because it's 'ruined his lie in' Stop what you're doing and check out these cats that looks like vampires Attribution. If you need reminding, your response is now around 10 weeks overdue. The agent replied saying Ms Z had completed the correct Certificate A and would not be building outside the boundary of her land., Unimpressed: Croydon Council planners handling of the neighbours boundary dispute saw the Ombudsman being sharply critical. For reasons that should be obvious when dealing with local authorities and their planning departments, the Ombudsman tends to try to avoid becoming enmeshed in disputes between the public and their councils planners. Tenants need to know who to contact when things are going wrong when their council isnt delivering services appropriately. Because, after all, that kind transparency and honesty about dealing with its failures might catch on, and could even lead to the council learning from its mistakes, and who at Fishers Folly would want that? Croydon council slammed for 'being out of touch' after asking residents The council said the next phase of its Streetspace scheme will launch on 28 September and will use planters and signs to transform four more streets into places to walk, cycle and exercise while maintaining car access for their Also, if you are planning an international move, we can do it. https://insidecroydon.com/2021/10/05/director-of-plannings-bogus-claim-over-institute-membership/. An examination of the councils enforcement log suggests the Council only issued a decision in January when its enforcement officer queried at that time with the planning officer why they had not taken a decision on the application. Call 999 if the crime is still happening or 101 to report a crime later. Residents of the block claim that Croydon Council had been informed of the issues but had not acted. Ms Z appealed the court judgement, and lost. The work of OConnell and Hewitt had done in 2021 what Cathy Come Home had exposed in the 1960s. Croydons planners have recently lost a significant Judicial Review case in the High Court for their failure to enforce conditions on developments around the borough. Call 999 if the crime is still happening or 101 to report a crime later. For information, the Newlands letter of July 14 WAS copied to Katherine Kerswell and Sarah Hayward, Shifa Mustafas replacement. Neighbours complain about nuisance cockerels 'crowing every 15 - MSN Emails from residents unanswered, six-month delays in dealing with a formal complaint, and a planning department that ignored a court order. . If you are experiencing ant-social behaviour there are many organisations which can help, depending on the situation: To report noise nuisance please email the pollutionteam atpollution@croydon.gov.uk. Shouldnt be a problem. We will normally only consider complaints about things which happened in the past 12 months. To WM then you, as land owner, have far more powers to stop development on land owned by you, than the Council as Local Planning Authority has. But this latest ruling from the Local Government Ombudsman effectively declares the planners to be utter buffoons. That hardly chimes with the boast of . To contact us, please email inside.croydon@btinternet.com, Help to support our genuine local and independent journalism, Woman arrested after four boys die in Sutton house fire, Nine months on and council tenants are still being ignored, a damning report from independent consultants found systemic failures and incompetence at the council and its repairs contractor, Axis. Is there a basement at the Farfield Halls which could be converted to a dungeon? The South Norwood protesters marched in support of the residents of Regina Road, a Croydon Council-owned block of flats that shocked when an ITV News expose aired recently. The council warned the full impact won't be known until strike day but as of Monday, February 27, it has been told 11 of its 63 schools will be shut, 16 partially shut, 16 open, and the . The sight of a damaged or slowly rusting car can also be an . My own follow-up email to Heather Cheesbrough of July 27, was ALSO copied to Katherine Kerswell and Cllrs Hamida Ali and Jason Perry. On July 3, I was phoned by Mr Newlands, who told me that all the trees on the site were being cut down. Complaints can also be submitted in writing or by telephone to: Complaints Resolutions Team. He is supported in his complaint by Mr Y. The council said the next phase of its Streetspace scheme will launch on 28 September and will use planters and signs to 'transform four more streets into places to walk, cycle and exercise while maintaining car access for their residents'. Meanwhile, Ms Cheesbroughs response to the springtime Complaint is now 22 weeks overdue. We also use cookies set by other sites to help us deliver content from their services. Public Realm Division, Pollution Team, 6th Floor, Zone A Bernard Weatherill House . Taxpayers seem happy to allow their money to be thrown around paid to service providers without any regard for whether suppliers are doing a good job.We need tighter controls to improve standards. If you have a story to share about housing conditions, email housingstories@itv.com. There's no charge for making a complaint or sending us feedback. By law, they had 20 days to respond. They own land built on by Ms Z. Croydon councillors vote against 15% tax rise. There doesnt seem to be any accountability so how will things change? Resident heard 'most horrendous' bangs when vehicle smashed into - MSN Councillor Ali will go down in history as leader of Croydon Council for less than two years, her political career forever stained with the scandal of the council homes on Regina Road the worst homes in Britain, as they were described on national television. Permitted development rights, PART 1 Development within the curtilage of a dwellinghouse 3 1 March 2021. That email included . Environmental health officers spoke to the owners . Check how much your council tax bill will go up by - The Sun If you could bottle the dignity and resilience of the people weve spoken to and sell it, youd make a lot of money, because they have to put up with so much more than most people, Hewitt told Inside Housing. Antisocial behaviour | Croydon Council Booth seem likely to be left considerably out of pocket because of the necessity, through the councils actions, of undertaking anothr court case to get Ms Zs garage off their land. The council also apologised to a couple who complained to the Local Government and Social Care Ombudsman. The only requirement is that the correct Certificate is completed by the applicant (which may not have been done here), but this is pretty minor. Another day, another ruling from the Local Government Ombudsman against Croydon Council. The report said that a planning permission would not define the property boundaries. It failed to address the issues of the carers assessments, insurance and transition planning. Choicelet is proud to introduce a studio flat for rent in South London - New Addington under Croydon council. We certainly think so, and wonder how or why she was persuaded to make such a flagrant error of law in this case. 'Croydon Council shame on you' chanted through streets after - MyLondon The Inner West Comprehensive Development Control Plan (DCP) 2016 for Ashbury, Ashfield, Croydon, Croydon Park, Haberfield, Hurlstone Park and Summer Hill came into effect on on 10 January 2017.. Where to find Access Croydon. A Croydon Council spokesman said: "We apologise for any harm caused to the couple in this instance. why dont the council just get a decent building firm/plumbers round to fix the place? Heather Cheesborough said in writing The application was accompanied by an application form in which the applicant had signed Certificate B to state that the notice had been given even though it had not (and she was given numerous pieces of evidence including a postmarked envelope) and that I had been given notice of the forthcoming planning application even thought by her own admission she knows that I knew nothing about it until after it had already been made. If your neighbour is a tenant, you could contact their landlord. The resident made further complaint s on 21 August 2020 and the landlord issued a formal letter about the problem to the neighbour in line with its complaints policy. Noise | Croydon Council Dont include personal or financial information like your National Insurance number or credit card details. If Ive read this right. News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. The council has told the Ombudsman that it is seeking to improve its complaint handling, by: In their findings, the Ombudsman said that the council was correct that land ownership is not a relevant planning consideration, But this does not mean the question of land ownership has no relevance to the planning process. 1 Noise is one of the most common neighbour complaints Credit: Getty After being exposed, Croydon Council apologised and in May, a damning report from independent consultants found systemic failures and incompetence at the council and its repairs contractor, Axis, saying there was a poor operating culture with a lack of care and respect for tenants. If it is longer the Council may ask customers to explain why they could not complain sooner. Try to solve the problem informally by talking to them. I Love Croydon Reviews | Read Customer Service Reviews of croydon.gov.uk As many as 450,000 complaints are investigated each year by councils. Find a propertis in Croydon, London on Gumtree, the #1 site for Residential Property To Rent classifieds ads in the UK. In charge: Alison Butler, the cabinet member for housing until Oct 2020. On Monday (21 December), the councils antisocial behaviour enforcement team shut 70 Alford Green in New Addington just hours after Croydon magistrates agreed a formal closure order. (53%) Messy Gardens or property. Council delays and lack of enforcement cause residents misery Bonfires generate around 30,000 nuisance complaints to local authorities each year. Report anti-social behaviour - Royal Borough Of Greenwich If Steve Reed OBE MP and Clive Fraser spent less time trying to strangle democracy in the LLP and more time trying to address these dire housing issues, theyd be doing what they were elected to do. According to senior council sources, the HRA has more than 900,000 earmarked to pay for a borough-wide door replacement project but the work has been delayed because a council official has not approved the work to start. Working at Croydon Council: 92 Reviews (2023) | Indeed.com It goes on and on. He disputes that the number of complaints he sends to the council is unreasonable, and says the emotion he can sometimes show when sending them is a symptom of his frustration at feeling ignored by the local authority. However, I cannot see that a lot of what they are accused of here is entirely within their control, and they do not appear to be significantly worse than many other Planning Departments (although admittedly may be a bit too relaxed regarding over-development). CROYDON IN CRISIS: If 2020 was Croydon Council's year of Negreedy and bankruptcy, 2021 has been the year of leaks, mould and a local authority exposed as incompetent and uncaring about those living in its properties. Indeed, it has been Croydon Councils policy, under successive chief executives Nathan Elvery, Jo Negrini and now Katherine Kerswell, never to publish Ombudsman rulings against the authority. Yet a Labour-run council has axed its meals on wheels service even after paying its outgoing chief executive more than 600,000, it emerged yesterday. A nuisance tenant who terrorised his neighbours, making their lives a misery with his persistent noise and anti-social behaviour, has been barred from his home by a court ruling. The My Croydon app has a decibel meter that measures noise and informs users whether it is loud enough to be classed as a nuisance. Your Croydon's Tweets. Problems with the neighbours - when and how to complain | The Law Croydon Council Bernard Weatherill House 8 Mint Walk Croydon, CR0 1EA. Tweets. If you live in private rented accommodation, please contact your landlord or managing agent. It took the council another two months to reply six months after the original complaint had been lodged. Cheesbrough tried to jump ship, failed, and now she wants to stay at Croydon, and carry on mismanaging planning. Complaints and feedback - Bristol City Council ), There has long been a lack of clarity as to whether a planning authority has to to get involved in a dispute about land ownership or can leave it to differing owners to sort out. He has built out building in his back yard without lawfully planning. croydon council complaints about neighbours. However, Planning Departments have seen some of the biggest budget cuts of any Council Departments (although of course I dont know if this is the case at Croydon), so maybe its not a suprise that things are starting to fall apart at the seams. Mr X and Mr Y contested Ms Zs garage encroached on land in their ownership. COMPLAINT 202004576. If talking hasn't resolved the issue, you can make a complaint to your local council or the police. An abandoned vehicle is one which has not been moved or attended to for a long time. The council has also agreed to try and learn lessons from this complaint, the Ombudsman states, probably more in hope than expectation. Read more: Feeble planners allow builders to get away with (tree) murder. You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site. Mr Patel might be best advised to contact a qualified property ( legal / building surveying) professional to check whether his neighbour has a legal right to build the wall on Mr Ps land. And Katherine Kerswell remains inflated but silent on the matter and Heather Cheesbrough is in professional denial (but were not exactly sure what her professional qualifications are?? Tell us if you're unhappy with something | Enfield Council The report discussed the perceived planning merits of the application and found no reason to refuse it.. If it's an ongoing situation, keep a record of the events in a diary noting . I got quite a waft from the other side of the road as it hit the ground. doors being closed. This was a blatant breach of Condition 15 of the planning permission, which was meant to prevent any work on the trees during the bird-nesting season. The study also indicated that 1 in 3 neighbours have had some kind of a dispute. He and Mr Y will now incur more time, trouble and expense in returning to court to seek a further order for removal of building work. Croydon Council had been dealing with our formal complaint for three months by this point. Read more: Croydon shamed over dangerous squalor in council flats Please select Council property Housing Association Private rented Owner occupied. Three days after the council approved planning permission, Mr X got back in touch with it saying Ms Z had recommenced building the garage and was committing a further trespass on his land. We do not provide anout of hours service for complaints about parties. When noise exceeds the permitted level, the district council can investigate and take action against the neighbour or other noise source. Got away with it. If people in the social housing sector are treating tenants like that they just lose all hope that anyone is ever going to treat them well. Complaints should be made to the Council within 12 months from when a customer feels that something has gone wrong. The types of neighbourly behaviour which seem to generate the most complaints, and which are also behind most of the decisions to move house are: aggressive behaviour (60%) Noise Pollution. By this stage in the Ombudsmans report, the author is clearly warming to the theme of the mind-numbingly, staggering incompetence of the Croydon Council planners. Croydon Council installed a new CCTV camera in the town centre, on Charles Street, in November 2019 following complaints about inconsiderate parking by the Q-Park car park. Am I missing something? Having revoked the decision and before issuing any new decision notice, it would now be expedient for the council to fully reconsider its original decision, before a perfectly good family home is demolished, before more unwelcome and undue stress is caused to neighbours and before more abortive costs are incurred by the applicant. Council's 'urgent' inquiry into housing scandal is slow to start This includes seeking planning consent on land that is owned by someone else. It is an offence not to comply with this notice and if a pollution enforcement officer witnesses a contravention of the notice we will usually prosecute the offender. Although, as this website appears to have put my actual name, rather than the alias as I thought it would, I should add that this is just informal advice and you may wish to get your own professional planning or legal advice. 11 hours ago 11h. tenancy document that obliges the resident to behave in a way that is not antisocial or causes a nuisance to your neighbours. Her questionable management skills is a large reason why the planning department is in such disarray. Wireless exposes disconnect between Bromley and neighbours. Ultimately it seems very like a boundary dispute between neighbours and Planning Departments are not best placed to become involved. Croydon Council (202012506) - Housing Ombudsman Wooden and mesh fences can rot away. If your neighbor complaint is more of the barking dog Croydon Council installed a new CCTV camera in the town centre, on Charles Street, in November 2019 following complaints about inconsiderate parking by the Q-Park car park. From your message it appears that there was some dispute over whether notice was served on you. Noisy Neighbours - What Can I Do? - HomeOwners Alliance The Ombudsmans report says, I have called the complainant Mr X. as far as I could ascertain from our neighbours, plastics/etc and food were collected from . It will come as no surprise to anyone who knows the road, to hear that those lorries have been blocking driveways and preventing local residents from going about their normal activities, some of which includes caring for elderly relatives. Read more: Ali accused of cover-up over findings on council flats scandal croydon council complaints about neighbours Thursday to Sunday. This was complicated by the Land Registry being set up in 1862 on the basis that registered plans would be definitive. Mr X also contacted Ms Z directly asking her to stop the trespass. On April 19 this year, and with the benefit of legal advice, I submitted a formal complaint to the council on behalf of the Newlands. As far as I can see, Ive received nothing back so Ill take that as a No then. More importantly though, it not been NOT APPROVED. And as the Ombudsman points out, It also says that anyone who knowingly or recklessly issues a false or misleading certificate is guilty of an offence.. The council has powers to deal with noise that is considered a statutory nuisance, a statutory nuisance is determined by a number of factors including, but not limited to; type of noise, volume, frequency, duration and its impact on others. Heather Cheesbrough, the six-figure salaried council exec in charge of the planning department, recently lectured elected councillors, telling them that, All the planning officers in the team have the highest personal integrity and professionalism.. This included the garage under construction to the south of the plot. Noise Nuisance - Croydon Births, deaths, marriages and citizenship, Support is available for you or someone you're worried about, contact our Single Point of Contact (SPOC) team, Report and request removal of offensive graffiti, If you are a Housing Association tenant, please report the issues to your Housing Association, If you are a Council tenant or leaseholder please contact your Tenancy Officer or call 0208 726 6000. Get the most out of your neighbourhood with Nextdoor. The Planning department can advise on height of wall needing Planning Permission (PP) , which will depend on whether the wall is alongside a highway. 28 June 2021 . It was not as if the councils planners had not been on notice about the on-going boundary dispute. How Big a Problem Are Problem Neighbours? Hope Thrift Bellgrade, They remain so. If you feel that these rules are not being adhered to, you are advised to contact the council for guidance/to make a complaint. Contact the police if you think your neighbour has broken the law - for example, they've been violent or threatening. Croydon council outlines drastic cuts to jobs and services Only 10% of council housing repair jobs ever get checked, Ali accused of cover-up over findings on council flats scandal, Croydon shamed over dangerous squalor in council flats, Your staff make us feel less than human, Love it or List it is coming to Croydon and want you to take part, 37-34: Mayor's 15% Council Tax hike rejected in budget vote, 10-year campaign by locals wins reprieve for Central Hill Estate, Scott and Butler to be snubbed by Town Hall honours system, 'Stand up for the people and get fair funding for Croydon', Say No To 15% Council Tax Hike, Town Hall, Mar 8, Fairfield Halls offers some Easter movie magic for just 2, Council heat network hits customers with 25% price increase, 'You never mentioned 15% tax hike when seeking election', Teachers in unanimous vote to escalate their strike action. It had been OConnell, a decade earlier, who had produced Newsnights devastatingly critical report into the equally squalid conditions endured by families living in temporary accommodation in Croydon. 3 1 March 2021. News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. The you can get help for rough sleepers through StreetLink. South Croydon wasteland. During our investigation, we could have run a piece every single night on this, Daniel Hewitt, ITV Newss political correspondent, says in an interview in the latest edition of Inside Housing magazine. But he says because the council gave Ms Z planning permission, she undertook further building work. This issue is so important, decent housing is a basic human right, surely. Stalling: the Newlands letter to Heather Cheesbrough, after the council somehow managed to ignore their formal complaint for three months. Given recent issues with flash flooding across London and the failures of the planning process to mitigate against the impact of heavier rainfall, one of Hales criticisms of the proposal is of particular relevance, There appears to have been no consultation with Thames Water by either the developer or the council to see if there is capacity in the sewer network to take the additional foul and possibly surface water discharge from the proposed development.