Accepting locations Accepting locations WEX fleet cards are accepted at 95% of U.S. fuel stations and 45,000 service locations - anywhere you need to go! I am switching my health care plan just so I dont have to deal with a company that really doesnt put effort into letting you pay your bills with your money. Drivers can call 1-866-329-3471 or the customer service number listed on the back of each WEX card. Customer service is miserable. While cards will allow the user to purchase fuel, some cards offer the fleet owner the ability to limit transactions to specific types of fuel for example, the card may only allow purchasing diesel, or cap the amounts. So, in addition to the approx $187 interest charge that had carried over after paying my account balance that they said was due July 28 (ignoring the fact Id already made a second payment and had paid the entire balance), they charged me a $140+ late fee!! Given the range of pricing there, its important to know how to qualify for the lowest rates on as many of your transactions as possible. I know the mail is slow, but it also makes a difference as to when they place the bill in the mail. Get the latest Health Trends & Insights news in your inbox. To support this enormous responsibility we earn some of our revenue through affiliate fees and advertising. They now want a detailed receipt. Browse our accepting locations directory below, or use our online tool by clicking the "search accepting locations" button directly below. 3 reasons we see people flipping to a fuel card: Apply Now
The 8 Best Fuel Cards For Truckers In 2023 - Merchant Maverick Furthermore, drivers or customers of fleet cards must input odometer readings every time they use the card. Ready to see pricing for your specific business? Can you imagine what they are charging retailers to be able to take the card? Start by leaving a comment at the end of this review, Compare Top Rated Processors: Compare Rates, Reveal your hidden fees: Audit Your Statement, Working in merchant services: Our Free Guide. How does this make any sense whatsoever?? Would like to join in class action suit. WEX CFO Roberto Simon pointed out in a recent conference call that fraud expenses for September and October were already down 60% from their peak over the summer. Wex Inc. is headquartered at 1 Hancock St, Portland, Maine 04101.
WEX Fuel Cards | Save Money With Fleet Cards & Business Gas Cards In addition to making it nearly impossible to avoid late fees if you pay by check, they switched website interfaces and created a new account for us and left a small amount on the old account. It is a shame, I was a client for about 20 years. You can view the status of your claims and upload documentation easily with our benefits mobile app or through your online account. WEX Inc. reported in July that fraud losses in the second quarter of 2017 were $16.1 million, an increase of nearly $10 million from Q2 2016. EFS Fleet Card World-class tools for mid to large enterprise fleets; EFS Fleet Mastercard EFS control with Mastercard acceptance; EFS Mastercard Pay Card Simplify payments for your drivers; CrossRoads Freight Card Mixed fleet fueling at truck stops and gas stations; Compare Fleet Cards Choose the best card for your fleet; Fleet Digital Payments They claim they need a receipt. If they want the information as to why I went to the dr they can investigate or ask the hospital for the receipts. finance charge has been 150% APR. There are two options when it comes to taking fleet cards - you could choose to only accept Mastercard and Visa fleet cards and work with your processor to secure lower costs by providing all the required Level 3 enhanced data, or you can expand payment options to include Voyager and Wex acceptance. The most recent review describes unexpected account creation and inadequate customer support: Horrible customer service (non-existent, really). Im sharing this experience in an effort to resolve this issue and get this company to rectify its negligence in responsibilities to their customers. After litigation was settled, Wex Inc. would hold up its end of the initial deal, however at a drastically reduced purchase price. We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. Attempts to reach a representative for clarity were again unsuccessful. Wex has made many acquisitions, including eNett, Optal, and benefitexpress. No cares when I called to tell them a $75 late fee on a $card fee was atrocious. This company is very very strange just like the company I worked for never have I ever heard of wex or what they are trying to do and it is plain wrong. Military veterans possess invaluable leadership skills and business acumen. ERGs drive diversity by fostering new bonds and communities across the company.
How to Use a Wex Fuel Card: A step-by-step guide To create a new policy, click Policy Management in the top menu, then Create New Policy. Deny most claims with no reasons. This address will receive confirmation of payment. This company didnt send me any Cobra benefit and ignored my requests. I know we can restrict cards to fuel only when pay at the pump, but can we restrict drivers from buying non-fuel items inside the store? Choose Credit Management from the drop-down menu, then Online Payments from the fly-out menu. Its not a perfect system for combatting fraud yet, but executives at the company are constantly refining it to ensure continuous improvement. It is purely a card associated with a particular brand, such as the ExxonMobil BusinessPro, offered exclusively through ExxonMobil, without a card network partnership. Accepting locations can be found here or by downloading the free WEX app on your smartphone To use the WEX card, the user should follow these steps: Swipe the card at the pump or inside the station Enter your driver ID/PIN # (assigned by Fleet Services) Enter the current odometer reading of the vehicle (excluding tenths) This review will focus on Wex's payment acceptance products for merchants. We see from Visas table that if you take a fleet card, it will be charged according to purchasing card rates. EMV Credit Card Machines The agreement with Pep Boys continues to increase the services . If insurance coverage is available , make sure that the insurance company has processed the claim prior to the time you make your payment. After getting a charge of over $681 on a $3000 bill we called. 2023 Host Merchant Services. But any dental work or Vision appointments are denied. In the beginning, the gas card seemed to be beneficial for my business. Although the EMV chip card protocol was mandated at regular cash registers back in October 2015, its not expected to hit gas pumps until October 1, 2020.
EFS and Fleet One | Contact Customer Service | WEX Inc. (See Look up card.). Fleet cards are a common business-to-business (B2B) transaction, and youve probably been told that theyre expensive to process. You may hear them called fuel cards, fleet cards, or a fleet-specific brand name, like Wright Express (Wex) or Voyager. DATA ANALYTICS, CUSTOMIZABLE CONTROLS AND MOBILE APPS ENABLE EVEN MORE CONVENIENT EXPENSE MANAGEMENT.
Free Esso Card for Blue Light Card Members I am so furious as the HSA that my company sold me on assured me that it was paperless and as long as I was using the account for medical, vision, dental or pharmacy co-payments it would be covered. I think this would be great for our business!
WEX Fuel Cards | Ford Commercial Solutions I dont know how to make it any more clear .. do you need an invitation to my appointments so that you can see Im actually having dental work done? How does it work? Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. (207) 773-8171 Corporate Office. They lost a very long term customer over this. They left a message one time, we called to enquire and they said that we didnt owe anything (becuase their rep was apparently only aware of the new account!). Store branded fleet cards are usually associated with large chains, such as Chevron and BP. Corporate Office Taking fleet cards can open up your business to a huge number of potential customers, ranging from local taxi drivers to long-haul truckers. I am a new employee and while I enrolled in new benefits they enrolled me into an expired FSA plan for which I was uneligable and was not even an employee of the company for the year they enrolled me. These revenues in no way influence our ratings or reviews. by admin / Thursday, 26 July 2018 / Published in Posts. Wex Inc. has a D- rating with the Better Business Bureau and is currently not BBB accredited. Such stations as Amoco, Citgo, Conoco, Diamond, Kwik Shop, Phillips 66, Sunoco, Shell, Sinclair, Texaco, Shell and Casey's accept the WEX card. Why would you need to show a receipt from your dr that does not even make sense? & would be canceled 6/1/2022 Notice Acct is severely delinquent call 8884376004 Collections! I have no issues getting prescriptions. By contrast, a BP fuel card that doesnt bear the Mastercard logo is considered store branded and can only be used at BP locations. Since they took over billing for ExxonMobil I had to cancel my account with ExxonMobil because they like to charge unwarranted late fees every month.
Enroll to Use State Fleet Card for Fuel Purchases - California Ive had a FSA for many years and never have I ever experienced being denied a payment until our company switched over to WEX. Hey y'all!!! Simply fill in th e credit card area on the bill providing your WEX Health debit card number. For Mastercard and Visa, work with a processor who can help you qualify for Level 3 enhanced data rates so that you can actually lower the cost at the wholesale level. A fraud claim will require me to close my account and open another ( a couple of hours ) Purchase new checks ( more money ) advise my customers of new wire instructions ( more hours ), set up the bookkeeping files for the new account ( more time ) and monitor outstanding checks until they all clear ( more time ). Find out more about WEX WEX FUEL CARDS Step 2: Swipe Card Insert your card, and then quickly retract it out of the card reader to begin the fuel purchasing process. Emergency Roadside Assistance Roadside Assistance through the National Automobile Club (NAC) is available for State of Missouri WEX card customers. You can view the status of your claims and upload documentation easily with our benefits mobile app or through your online account. Any associated vehicle repairs, parts, or service must be either billed to the University or paid by using the University One Card if limits permit. It is also a great way to encourage businesses to start spending again as many consider curtail spending. WEX would not approve our medically related expenses and kept over 1500 dollars of our HSA account. Pumacard options Pumacard The GSA Fleet WEX card is accepted at over 180,000 fueling and maintenance sites in all 50 states, U.S. territories, and Canada. Ben believes in empowering businesses by providing access to fair, competitive pricing, accurate information, and continued support. WEX Fleet Fuel Cards Fuel prices rise and fall, but your business always needs an edge Fill up company vehicles anywhere. After 4 phone calls and 2 emails over the course of a week I was told to file a fraud complaint with my bank.
As fleet cards offer customers more robust data to analytics around usage, they may require additional setup for POS equipment to be configured for Level 3 enhanced data in order to accept Wex and Voyager cards. Click Authorize Payment and confirm the payment info. To find locations that accept the WEX Card, you can now download the WEX Mobile App, available from the Apple and Google Play stores. Sometimes the card can also be used to purchase other items at the gas station, such as snacks and drinks. I will be closing this account as soon as I get my funds. Merchants can typically expect huge companies like Wex to have longer customer service wait times than smaller, top-rated merchant account providers. However, you can get an idea of the costs, depending on which type of fleet card youre taking. I have been trying to get my claim processed for a month now. They didnt send or email a notice that amounts were due.