Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. Currently, only English and Spanish-speaking customer support agents are available because enTouch Wireless only offers and sells California LifeLine service in those two languages. For more information about the ACP, you can call us at, https://entouchwireless.com/terms-of-service/, https://www.entouchwireless.com/affordable-connectivity-program, Certificate of Naturalization or Citizenship, U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID, U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel), Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve), Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID, Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions), Claim number OROther consumer identification number, A decision about the participants monthly entitlement amount, Prior Years State, Federal or Tribal Tax Return, Unemployment/Workers' Compensation Benefits Statement, Divorce Decree or Child Support Documents, Veterans Administration Benefits Statement, Current Income Statement from Employer or Paycheck Stubs, The beginning and ending dates of the award or certification period; and. ENROLL FOR ENTOUCH WIRELESS LIFELINE SERVICE. Enroll Today! Mar 24, 2021 1:00 am EDT. Lifeline plans and benefits may be maintained without enrolling in the ACP. Divorce decree or child support document. Other terms & conditions may apply. Our goal is that everyone finds what they are looking for, and that is why we cover a variety of products, problems, and solutions on our website. Build numbers are: B06. Customer's Full Name *. The ACP is a new program designed to provide additional support to make broadband more affordable for struggling households. . Access Wireless - Free Government Smartphone + Unlimited Phone Service There are no fees associated with this change. Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. If you're bringing your current phone to the network, purchase a T-Mobile SIM card. enTouch Wireless Contact Info Customer Service: 1-866-488-8719 The password is the last 4 digits of that sim card. conference, chat lines, and premium numbers) are not supported and may be blocked. Channel Line Up; About Us. International calling does NOT include text messaging, picture messaging, or video messaging. You will need to supply either a credit card or PayPal information. When the FCC announces the end of the ACP program, or we end our promotional FREE ACP service offer, we will notify you, and you will revert to receiving only the standard FREE Lifeline plan if you are eligible, or you may keep your ACP service by paying the applicable undiscounted rate plus fees and taxes. The Lifeline benefit is non-transferable and is limited to one monthly discount per household for either wireless or wireline service. FPHA award letter,should contain the following basic information: Pension Grant Letter,should contain the following basic information: Qualify by income and provide one of the following as proof. The ACP benefit is subject to funding availability from the FCC, provider participation, and consumer eligibility. If you need assistance, contact our Customer Care team, 24/7, at 1-800-427-8686. Only eligible consumers may receive ACP discounts. In the event the ACP Terms and Conditions and the standard terms and conditions conflict, the ACP Terms and Conditions control. By subscribing to enTouch Wirelesss ACP supported services, you authorize enTouch Wireless and its contracted partners, for the purpose of applying for, determining eligibility, enrolling in and seeking reimbursement of ACP service and device benefits, to collect, use, share and retain your personal information, including, but not limited to, information required for the purpose of establishing eligibility for and enrolling in the ACP program, and including, but not limited to, full name, full residential address, date of birth, last four digits of social security number, telephone number, eligibility criteria and status, the date on which the ACP service discount was initiated and, if applicable, terminated, ACP connected device distribution date/type/make and model/status, usage status and other compliance requirements, the amount of support being sought for the service and/or device, and information necessary to establish identity and verifiable address. Service plan-specific terms and conditions limit the amount of high-speed data included with each service plan. International calling does NOT include text messaging, picture messaging, or video messaging. For more information about ACP eligibility criteria, applicable terms and conditions, and the program go to https://www.entouchwireless.com/affordable-connectivity-program or call us at (866) 488-8719. Other factors, including your device, network availability from our underlying carrier, your proximity to cellular towers, and environmental factors, may affect speeds. Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). Connected device benefits require a co-pay of at least $10.01 plus tax and fees where applicable. Should you need to reach our state-of-the-art customer service center, you can do so: By Phone: 1-888-543-3620 (OR dial 611 from your Life Wireless phone) By E-mail: info@lifewireless.com. Updated APN Settings For AT&T, Verizon, T-Mobile, Sprint - Technobezz *All forms of ID must be valid and used before expiration date. If the FCC announces that funding has been exhausted, we discontinue our ACP service offers, or we determine you are no longer eligible for the ACP, we will notify you and your ACP benefits will end. EBB subscribers will receive additional information if they are required to take additional steps to transition to the ACP benefit on March 1, 2022. Why won't my new SIM Card work with my ZTE? - Q Link FAQ For additional information about broadband speeds, visit, https://entouchwireless.com/internet-transparency/, Customers may have one ACP and one Lifeline benefit per household. We're here for you, 7 days a week, 7am-12am Eastern. Lifeline is the FCCs permanent program to support affordable access to essential communications services such as broadband Internet access. Notice letter of participation in a qualifying state, federal or Tribal Program. Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). Ticket Type *. An eligible household is limited to one monthly service discount and one device discount. If you already own a phone, you could also bring your own device to EnTouch Wireless. Free Government Phone & Wireless Service | TruConnect Subscribers in states other than California who subscribe to a combined non-tribal Lifeline and ACP service offering and later transfer out their ACP benefit will be automatically transferred to a Lifeline plan that includes 1000 minutes, 500 texts, and 100 MBs of data at 1Mbps. EnTouch Wireless free government cell phone providers. Taxes and fees included with service plan pricing. The discount amount available to subscribers who are enrolled in the ACP after the transition period will be up to $30 per month. Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. The ACP is a new program designed to provide additional support to make broadband more affordable for struggling households. Eligible customers can receive a free 5.5 inch Android smartphone, along with an enviable monthly plan. That plan will include: Unlimited minutes; Unlimited texts; 6GB of data. Certificate of Naturalization or Citizenship, U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID, U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel), Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve), Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID, Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions), Claim number OROther consumer identification number, A decision about the participants monthly entitlement amount, Prior Years State, Federal or Tribal Tax Return, Unemployment/Workers' Compensation Benefits Statement, Divorce Decree or Child Support Documents, Veterans Administration Benefits Statement, Current Income Statement from Employer or Paycheck Stubs, The beginning and ending dates of the award or certification period; and. If you are enrolled in both Lifeline and ACP with enTouch Wireless, then you may revert to our standard FREE Lifeline plan where available and if you are eligible. AirTalk Wireless Only eligible consumers may enroll. ACP is a federal government program operated by the FCC. Tribal (CA) ACP + Lifeline Combined Service Plan: Unlimited Talk, Unlimited Text and Unlimited Data*. Username Password Log In Forgot your username or password? You can also enroll by mail with a paper application. Bovay Jr., a distinguished Houston businessman at the time. Taxes and fees included with service plan pricing. Videos stream at DVD quality (480p). All you need to do is ask we make it easy! These Government Programs Could Get You a Free Phone We Are In 34 States! The ACP was launched on December 31, 2021, and replaces the Emergency Broadband Benefit (EBB) program. Social Security benefits statement. Limitations, AUP, and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. Offerings vary by state. Maximum speeds are optimal for real-time or near real-time, high-bandwidth uses, but lower speeds may affect your ability to stream audio and video, access certain websites and content, or interact with available applications. After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information. Call: 866-488-8719 Emergency Broadband Benefit (EBB) Program Emergency Broadband Program (EBB) Terms & Conditions Receives Bureau of Indian Affairs General Assistance; Participates in Head Start (only households meeting the income qualifying standard); Receives Tribal Temporary Assistance for Needy Families (Tribal TANF); or. 2021 ENTOUCH, ALL RIGHTS RESERVED. Our terms and conditions will apply, in addition to any others communicated to you that are specific to your service plan. An eligible household is limited to one monthly service discount and a single one-time device discount. Account type. If you have additional questions, call us at 866-488-8719 or 611 from your enTouch Wireless phone. Pay your bill online Update your account information Check your webmail Confirm when your technician will arrive Create Account BROADBAND DATA. Our ACP Terms and Conditions applyin addition to any others communicated to you that are specific to your service plan. Monthly service benefits may be transferred to another provider subject to applicable regulatory restrictions. You may choose another service plan by paying the applicable undiscounted rate for any of our plans available at that time plus applicable fees and taxes. . Your phone is shipped with a plan loaded and ready to use. Lifeline program participants are eligible to participate in ACP. Our terms and conditions will apply. Only eligible consumers may enroll. PIN: Go to your online account. PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. Review updated: Jan 13, 2023. Note from ENTOUCH CEO: Let us join you on your journey. Coverage limitations of wireless mobile phone service may affect access to E-911 and/or 911 in the event of an emergency. If the FCC announces the end of the ACP, we end our ACP service offers, or we determine your household is no longer eligible, we will notify you and you will remain on or revert to the standard FREE Lifeline plan where available and if you are eligible. Veterans Administration benefits statement. Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program. After 30 days of non-usage you will be de-enrolled in the program. *International Calling is Limited to unlimited landline and cellular calling to certain countries. This includes sharing the information with USAC to ensure proper administration of the ACP service and/or connected device benefits. If you have additional questions, call us at 866-488-8719 or 611 from your enTouch Wireless phone. Call Assurance Wireless at 1- (888)-898-4888 to access your account number. Notice of Action (award letter)acknowledging eligibility for FDPIR benefits; FDPIR participation documents(e.g., a benefit card or copy of a benefit card); TANF Award letter,should contain the following basic information: Head Start Award letter,should contain the following basic information: BIA Award letter,should contain the following basic information: This plan does NOT include unlimited data, + Unlimited Talk, Text & Data+ Free 5.5" Phone, + FREE SIM Card Only - No Phone+ Unlimited Talk and Text, + Unlimited Talk & Text (but NO Free phone - SIM ONLY), + 1000 Voice Minutes+ 500 Texts+ 100mb of Data, These Terms and Conditions govern your participation in the Affordable Connectivity Program (ACP), and include required disclosures and eligibility information. Consent for calls and texts is optional and can be revoked at any time. Program Approval Letter, Benefit Statement, or Verification of Coverage Letter,should contain the following basic information: Eligibility Screenshot or printout from an online portal or website tool,should contain the following basic information: Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead. You agree that any state, local, Tribal government, school, or school district may share information about your receipt of benefits that would establish eligibility for the ACP and that such information will be used only to determine ACP eligibility. PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. Promotional offers may be modified or withdrawn at any time. Copy of last year's State or Federal income tax return. Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Care at (866) 488-8719. ESN number of your new phone (found on the inside of the battery door), Account Number for the phone number from your original service provider (generally NOT the same as the phone number), Password/Pin used to access the account (generally NOT the password you used to access your online account.). ACP discount recipients must either make or answer a voice call message (if your device is capable), send a text message (if your device is capable), use data, purchase minutes, or respond to direct contact from us at least once during any 30-day period to continue receiving your ACP service. Box 105561, Atlanta, GA 30348). PHONE OFFER with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. Cell Phone-Account Fraud - Consumer Reports OFFERS MAY VARY BY STATE and service may not be available in all areas. Please allow up to 1 business day for the ticket to be resolved. If you have any trouble, we are ready to help just dial 866.488.8719. How to Check My enTouch Wireless Application Status If you are adding an EnTouch Wireless SIM card to a phone not provided by enTouch Wireless, follow the SIM Card Activation steps shown below. International calling is enabled for direct communications between 2 people; certain numbers (e.g. Taxes and fees included with service plan pricing. Your pin can be found on your Astound bill or you can click "please click here" and have a temporary access token emailed to you. Contact Us | ENTOUCH Smart Building Solutions Please visit our Missouri City location at 5777 Sienna Pkwy, Missouri City, TX 77459. Lifeline is a government assistance program that provides discounts on your monthly phone and/or broadband/Internet service. PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. Connected device benefits require a co-pay of at least $10.01 plus tax and fees where applicable.