What would you do? It expressly says this in the PayPal Seller Protection terms. So buyer filed a claim for a return with eBay citing wrong item sent. Both early political pieces. To start, you have to rule out an honest mixup plus give a timid potential scammer an out. I don't want to leave anyone in the lurch, but I'm not sure what more I can do. Zero money was left over. If they did, I don't know how they'd be able to verify. I have had my hosting company check everything their end and they say all is correct and working ok. So in order to sell my stuff I have to offer just regular shipping which doesnt come with tracking. How do they sell my exclusive manufactured trademarked product for lees than I do?? You can ask the customer to return the item, but he has no legal obligation to do so. The one I received is as per the photo. A buyer may see your item and offer to pay for it privately rather than using eBays official payment channels. Is this person trying to scam me and going to the lengths of altering the package and using a different item?? So supervisor said I will close the case in your favor. I'm convinced, from reading other posts online, that the first one is completely computer generated, or done by someone with zero knowledge of English or Google translate. Select Order Not as Described. The online auction site launched in 1995, and scammers have used it ever since. on Even if Mercari rules in your favor and does not allow the return, you will not have to worry about a review being posted. Powered by Discourse, best viewed with JavaScript enabled. If so, it's definitely not a package I've sent out. The item is missing parts or features, and this was not disclosed. 26-05-2020 01:37 PM, on You close the listing and send the item, but either they dont pay, or they dispute the transaction with eBay, claiming the item was broken or that the listing was a fake. What should I do? Additionally I have filed a local police report (which they closed since they can't prove "who" the offender was) and filed a mail fraud case with USPS. Put your blame where it belongs with Chinese sellers! Now I received eBay buyers protection plan email and they are asking me to go buy multiple eBay gift cards to pay for it.I feel suspicious now. I have 50ish 5 star selling reviews and not one negative review on anything Ive done since Ive started selling. Once the scammer has your money through untraceable means, they will stop communicating with you and will not send the item. Buyer had wrong address, item was sent back, what now? - EBay Yup pretty much. The buyer sent me a cheap shirt instead of the shoes she bought, and ebay sent that same ridiculous first email that you mentioned. I suspect someone may have been tampering with mail and package in the delivery system. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. In some cases, the scammer will tell the victim that the former needs access to the latters bank account in order to process a refund. If the package was mixed up, it would have happened there. on I sold 4 of the same items. Just thought Id share. Amazon Sent Wrong Item (what To Do, Can You Keep It, Refund, Exchange If eBay screws you and sides with the buyer like they most certainly will, you have to make yourself into the biggest pain in their ass that you possibly can. I told Ron that this was, "pardon my French, absolute bullshit." All sales are final after the buyer rates the seller or 3 days after delivery. The unofficial eBay subreddit. I'm having an issue with something I purchased on Facebook Marketplace A buyer opened a return, two weeks after I sold a graphics card, claiming it didn't work. Made sure we sent all images to amazon as it was within 30 days of purchase. 1. Phone eBay and they said I should have tried harder. Select Order Not as Described. Solved: Buyer says I sent wrong item, is it a scam or was - eBay After 20 minute hold a supervisor from the Philippines comes on, long story short he said : while I was on hold he was reviewing my messages and the buyers messages along with my pictures and his pictures and he thought the buyers story did not add up. Am I protected against negative feedback in this scenario? Should I try to see if it was mixed up with another package? This looks like a long list but its important to be very diligent when buying or selling on the eBay platform. "Hi. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Unfortunately, Significantly Not As Described (SNAD) claims are not covered for the seller. I guess it depends on whether the item they are sending back is worth paying the shipping on. I can't really remember what specific package I mailed it in. Am I supposed to follow up with Royal Mail or it is now his responsibility? Those are not indicative of any scam. The eBay transaction is listed as refused or returned, the seller gets the product back and keeps the payment, too. What's the tracking number? STRICTLY NO CANCELLATION OF CUSTOMIZED ORDERS. They may even provide photos of the broken item. Stockholm syndrome is a proposed condition in which hostages develop a psychological bond with their captors. The buyer has since responded and accepted that it was delivered somewherebut not to him. For things like graphics cards your best bet is to sell locally, all cash. eBay will not assist with a transaction that occurred beyond its purview. Once payment is confirmed you ship it promptly. Offer to send him a return shipping label. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. If you bought the label through eBay, it should have been included automatically, but if you didn't get it through eBay, you had to do that yourself. You can report an issue with a seller to eBay directly here. They have always just put new shipping labels over the original label on the unopened package. I think the label on top is Canada Post's label they put on once it enters their country. I only sell local, mainly to avoid hassle. - edited In order for it to work, sellers must provide proof of item delivery. Most of them are happy new year banners being returned in Febuary. Go to solution deala0621 Adventurer (205feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink Print Email to a Friend Report Inappropriate Content 09-09-202009:41 PM Hi, thanks to all for your help. "That picture shows different items rather than what I sent. A buyer tried to scam me out of a pair of boots, Ebay alerted me that someone purchased my boots, and I was excited, so I checked to see if Ebay sent another alert stating the item was paid, and ship It. It sucks. Buyer gave wrong address, and expects refund, who - The eBay Community I also ask if you have me mixed up with another seller you've purchased from recently. Need advice, accidentally sent wrong item to buyers : r/vinted - reddit For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. Contact the buyer directly to try to resolve the issue Send a replacement item: If the buyer would rather have the item than a refund, use the "Send a message" option to offer them a replacement. Do I have any standing with amazon to refuse to refund this return on this basis does anyone know, Ive never fought a return before but this was an expensive item (for me) and I really dont want to refund her the cost and the postage return on an item that I cant possibly resellall help gratefully received. No they dont. Copyright 1995-2023 eBay Inc. All Rights Reserved. 06:46 AM. Im concerned this is a scam. You can chat with other sellers about anything to do with running a business on eBay. If you bought the shipping label through eBay, then the reference # would be correct, not chance that you wrote the wrong # by mistake. If youre a trusting person, you may send the item in good faith, assuming the email is authentic. If not, fuck them and continue onto arbitration per their terms and conditions. but it is really suspect that they created their eBay account the day they ordered my item. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Sunday Mystery Wall is back! $15 each. - Facebook Upon receiving the item back, the seller has six business days to issue a refund according to eBay's policy. I'll have to ask her what she sees different because I know it's the same. Only Item Not Received (INR) or Unauthorized Payments claims are, by providing proof of delivery or at least proof of postage in regards to Unauthorized Payment claims. How Long Does A Missing Mail Search TakeIt was a priority mail over I have been talking to someone with same story Im trying to buy a car. The person actually said yes, then back tracked when I asked them to confirm that ebay is completely fine with buyers buying an item and then filming for a refund and sending back a different item and she started go back track. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition its in. Does it look like your packaging, apart from the labels and the stickers? I take pics and and email amazon all the details of before and after and the condition it is come back - Its the reason Im looking into EBay Protection Program right now. I once again immediately had them call me to dispute this. If there's something wrong with your item, you can return it to the seller for a refund or a replacement. Otherwise she wouldn't have bothered. Its just getting worse, sadly. I asked the buyer if the package he received was damaged or opened. Two moths ago, a parcel comes back. What a pain in the ass - of course they probably didnt ban the buyer or anything so theyll just do it again to a seller who isnt as diligent at documenting as you are. Record any serial numbers or unique codes. The fact that I tried to rule out a mistake on his part and he ignored me, plus the fact that his pic was the switched item propped up beside the box I did mail him, with my label visible told me he was doing this knowingly. Would also like to give the buyer the benefit of the doubt but it is really suspect that they created their eBay account the day they ordered my item. or the buyer? Dollars. I can send to any other email address OK.We'll move all . IN THE LAST STRIDE. @deala0621, according to the screenshot you posted, that item was shipped by the Global Shipping Program. That photo looks like your shipping label stuck on top of another shipping label. New replies are no longer allowed. So it sucked having a negative mark on my account but it was the only thing I could do. The only difference between your story and mine is instead of a car its a 4 wheeler, and her husband died of a heart attack. But just the thought of it would scare a lot of scammers into stopping this shit. Other platforms I never had a problem with over 6 years. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. I did became a pain with calling everyday and today calling 5 times. There's usually another new label then. Refund, repair or return. Contact postmaster and file mail fraud. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Loophole on eBay! The buyer could be lying. After receiving the item, contact seller within Returns shipping; 14 days: Buyer pays for return shipping: Refer to eBay Return policy opens in a new tab or window for more details. It looked about right on mine when I photographed it.I hope you still enjoy wearing it - it's a lovely looking top!Take care,Kimbooley, on The item ordered was a coil of hook & loop tape. The buyer will pay with a fraudulent check. Call them constantly, email them, tweet them, bug the shit out of eBay for business on Facebook, demand to talk to supervisors, refuse their offers for a call back and stay on the phone instead so that they will have to update you every two minutes about their progress finding a supervisor. My guess this looks more like a customs/po thing than a buyer doing that, because I would think a buyer trying to fool you would more carefully cover the label underneath. I have multiple people selling my exclusive product for less that I sell it for on Ebay. 09-10-2020 That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos have appeared darker on your device than is ideal? This was shipped by Global Shipping Program. I sent a seller an offer on an item and she accepted. Never saw it in my life. Because the seller sent a lighter instead of a $600 Gucci wallet. Anytime I can create with the Stardream line, I jump at the . PayPal Seller Protection exists to help sellers trade confidently on eBay. I think most first-time eBay buyers create their account the same day they place their first order. If you want to file a refund request hassle-free, sign up for DoNotPay and do it in minutes! by asking the buyer questions or calling the post office? Before you start your Missing Mail Search, you will want to double check the status of your package. Explain that you used a box, not an envelope, if that is the case. I would return the item back royal mail tracked signed for and explain it is not the item you sent them and it was used and worn. paperspast.natlib.govt.nz If further action is needed both seller and buyer will be contacted by an eBay Customer Service representative. QUOTE eBay is very aware that scams occur on the website. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. I asked what exactly was wrong, what were the specs of the system, and what cooling system they were using. All items are made out of High Quality fabric. 2 yr. ago Also you can file with USPS Postal Inspection for mail fraud jalamo 2 yr. ago I got pictures proving what i shipped on the box along with UPS signature proof of delivery (he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) Today the buyer contacted me asking why it hasn't been delivered, and it turns out the buyer gave the wrong address on eBay, and therefore parcel wont reach them. I really feel like I am not getting any protection from scammer buyers on eBay. Has she possibly got you mixed up with a different seller ? The item could have gotten mixed up during a customs check? As per the returns policy you are within your rights to refuse it. Theres no possible way I sent the wrong item so hes trying to scam me. Go to usps site and fill out the mail fraud form. NO Cash Refund for wrong purchased items. Log in to their [Amazon Web Service (AWS) account] Go to [https://sellercentral.amazon.com/], then click on "Manage my orders" Click the orders icon Click on the "Manage Your Orders > Refund or Replace an Order" option. Once you receive back the false item, wait for tracking to update in ebay' s system to show you've received it. Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. That necklace couldn't have come from me. Another issue that is unfair to sellers is when eBay calculates the exact shipping costs, but still takes a fee, leaving the seller to make up that loss. Update 2: So my next step was to file claim with UPS. You end up owning expensive packaging, without the desired product. Scammers will use any available platform to trick innocent people out of their money or goods, and eBay is no exception. Or just take back the item. I swear. I got pictures proving what i shipped on the box along with UPS signature proof of delivery(he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) Anderson Maria is an eBay seller trying to tell me that eBay is trying to contact me through my email to confirm a payment with a gift card in advance to ship n deliver a motorcycle that Im interested in purchasing is this a scam? So, I purchased the shipping label the cost was13.34 which was taken out of my Personal Banking Account but that never happen before, and no total was given me of the balance left from the sale of the boots. I've taken back an item I never sold lol. Exchanges and Replacements - Amazon Customer Service Or when Lululemon sent a customer 19 extra running hats, priced at $32 a pop, but was only. to confirm if the buyer is correct as they just seem to send the item back to me and when I complain to say nothing is wrong with the . I am absolutely certain there was not a mixup with items i've sent out (in my case I told him I am a small time seller with limited inventory and never had the item he claims i sent in my possession). Do not refund half. It is better to talk with them first before doing this. Its disturbing to me and I dont even know how long I am going to sell on eBay now because of this happening when I send my orders out every time I get an order. They will call the number you have on record for this account, so make sure that's correct before you start. 03:21 PM. There is undisclosed damage to the item. It could be either the USPS assigned a repeated tracking number to your shipment or the USPS scanned the shipment incorrectly. But at least it was worth somewhat close to what the item I sent them was worth. I have had a few people say they didnt receive their orders when I know I sent out to all of them. If you've changed your mind about the item, check with the seller to see if they'll accept your return. 4) Request return shipping label credit as buyer made false claim. He claimed he picked up the item 15 days after delivery even though it shows his signature at delivery. Remember to be persistent when you are in the right and can prove it. Just open an item not as described dispute and then the seller can please themselves which address they give you, be very specific in the dispute, just say that you did not receive what you paid for but a completely different article. Lol either way I wasnt surprised. Ebay found me not at fault and released my funds. But the fact that she specifically took a photo of the top tells me it was meant for me. It should not have. Example: You bought a table, and it showed up with only three legs. Finish enrollment at any CLEAR airport location next time you fly. open a case for this order and refunds and returns, put across all the info and say you want this buyer investigated by sending a different item. I had to help my mom submit a dispute through eBay, as a buyer. If you play nice, they will just tell you that it's too bad and part of business. If the shipped item was sold for under $750, delivery notification is adequate proof. This is why I take photos of the item with the eBay paperwork. Things like this happen. By ARTHUR WRIGHT. Him claiming he did not get the package until day before opening claim yet UPS showing delivery 15 days before along with his signature was strange to supervisor. Bamboozled: If a retailer sends you stuff by mistake, can you keep it? - Nj I agree. Solving problems with a PayPal purchase - PayPal If you haven't replied to your buyer yet, I'd send a message saying approximately the following: Hi there, thanks for letting me know the top arrived safely! When a buyer is looking to return an item, get a refund, or otherwise notify a seller of a problem with their order on Etsy, the first thing they must do is contact the seller directly via the Help with Order link within Purchases and Reviews and let the seller know the issue. The photo they sent is something completely wrong and not at all what I sent and not something Ive ever owned. Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. As you sent it recorded delivery I am assuming it had some value to it. I will report this to the post master. The scammer pretends to be Ebay customer service and convinces the victim to hand over money or sensitive information. But they said flat out "we don't mix up packages" and reiterated. A little detective work might find the answer. The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. Well sure enough the card got mailed back on the August 5th, arrived on the August 9th, and was a different serial number than what I had mailed. Should the customer take possession of purchased merchandise prior to the 5-day refund expiration period, the sale is final. What To Do if You're Billed for Things You Never Got, or You Get I mailed a limited edition eye shadow palate to Ontario Canada for $90. Even on relatively inexpensive things, it takes 5-10 minutes to fill out those forms and pass them to ebay and creates documentation to have problem buyers removed. This scam is a new twist on the offer of overpayment. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. When you issue a refund to the buyer They'll be refunded through their original payment method. The status says the item was "Delivered to agent," so the item shows as delivered. When a buyer disputes an item, the review is no longer an option unless they "accept the item". Person found tampering with package can face up to 5 years in jail and/or $250,000 in fines.". Because eBay functions as an intermediary between private buyers and sellers, the idea of building an online reputation on the site is pretty important. .even though as Musketeers we do like frilly things.. You do not have permission to remove this product association. And while I'll be cordial, it doesn't bode well. Scammers know this and will sometimes offer high quality, brand-name items for sale at a very attractive price. MaterialABS Specifications28cm BrandOther PackagingColor Box Itemcl9685 Is There a Shopping Guide VideoIs Whether AssemblingNo Whether Specifically for Foreign TradeNo 3CConfiguration Category14Toys over the Age ColorBlack Gold28cm,Pink Gold28cm,Gold and Silver28cm,Starry Sky28cm,Starry Sky Pattern Random.,Northern Lights Starry Sky28cm For AgesYouth15 . How Do I Resolve Missing Orders/Packages for my Customers? - TCGplayer We will not refund the buyer and you can continue to work with him through UPS claim if buyer decides to provide number. Report a buyer if you think they have acted illegally or fraudulently here. i think someone is trying to scam me like this to. So after I put I would contact his police,my police, UPS and US Mail Inspector there hasnt been any contact back from him. You take pics of box, item and serial number? As seller, here are a few things you can consider before selling to buyer with little or no feedback. Solved: Buyer says I sent the wrong item but the photo loo - The Press question mark to learn the rest of the keyboard shortcuts. Buyer returned different item - General Selling on Amazon Questions Check out this video to understand how dimensional weight is measured when shipping. Plus get a receipt from USPS. Sadly, in the rush, you may have failed to notice that the listing only specified the box the item came in, not the item itself. I saw a car in craigslist and when I contacted the seller she made a very heartfelt story that her husband passed away in COVID and she is selling his car very cheap 2011 Honda CRV for $1000. 05:49 AM Can Usps Tracking Be Wrong - Schafpudel-vom-eichwald.de I sell on Ebay myself. Press J to jump to the feed. Help for buyers and sellers. As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. They requested a refund saying it was not as described and said I sent a cheap beaded necklace instead and attached pictures.